Refund Policy

1.http://florisgroup.in/ will offer a full refund if:

a. You received a defective item;

b. The ordered item(s) is lost or damaged during transit;

c. The ordered item(s) is past its expiry date

1.2 The mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While We regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing, and We have no control over that. If the mode of refund is by Wallets, credit should be available within 24 hours.

How to Request a Refund:

1.3 To request a refund, email Us, within 3 days of receipt, Your order details, including the reason why You are requesting a refund. You can also raise a request on our website/App. The Company may also require You to upload pictures of the product(s) received in order to process the refund.

1.4 Company will verify the request within 3 working days from the time of receipt of your request. Once the claim is verified as genuine and correct, http://florisgroup.in in will initiate the refund process. In case of refund, http://florisgroup.in may also initiate the collection process in which case You will be required to pack the product(s) in the original manufacturer’s packing for collected by http://florisgroup.in/

Return Policy:

1.6 http://florisgroup.in may allow return of product(s) if:

  1. Product(s) does not match Your order.
  2. Product(s) delivered are past the expiry date.
  3. Product(s) delivered are damaged in transit.

1.7 If You have received a damaged product, do not accept the delivery of the product. If after opening the package You discover that the product(s) is damaged, the same may be returned for refund or replacement.http://florisgroup.in does not promise a replacement for all the product(s) as it will depend on the availability of the said product(s). In such cases, refund will be offered to You.

1.8 http://florisgroup.in will not accept liability for such delivery issues if You fail to notify Us within 1 working days of receipt.

1.9 In case You to want to return a product or products that are not defective, We may allow the return of unopened, unused products after deducting a 20% restocking charge, provided You notify us of such return within 3 days of receipt. http://florisgroup.in will not accept returns if You fail to notify within 3 days of receipt.

1.10. Returns are subject to the below conditions:

  1. Wrong ordering of product(s) does not qualify for returns.
  2. Batch number of the product(s) being returned should match as mentioned on the invoice.
  3. Returns arising out of change in prescription does not qualify for returns.
  4. Product(s) being returned should compulsorily be in their original manufacturer’s packaging i.e., with original price tags, labels, bar-code and invoice; and
  5. Partially used or consumed product(s) does not qualify for returns.